Customer personality styles analytical, driver, amiable. Todd cherches is the cofounder and ceo of bigbluegumball, an nycbased management and leadership consulting, training, and executive coaching firm. The four terms driver, expressive, amiable, and analytical were originally coined by dr. Assertiveness responsiveness driver expressive amiable analytical so what social style theory is based on work originated by david merrill, who used factor analysis to identify two scales, identified as assertiveness and responsiveness. I am in no hurry to get off the phone and do not mind chatting about personal things, the weather, and so. He or she loves to be one of the gang, and is always ready for something new and exciting, especially if the gang is ready to participate. Emotional intelligence ei is the ability to recognize and manage your own. I put all my cards on the table so my opinion is well known. Driver amiable analytical expressive test printable. How to manage different personality types crestcom international. If you are able to quickly identify the personality style of the customer, you will. In my experience, there tend to be four main personality types. There are two variables to identify any personality. Have you ever really it off with someone as if you knew them all your life.
It also discusses the dynamics driving the way each type communicates and. This results in a model that has four quadrants which identify four social styles. If you would like to read more, i have listed books, with affiliate links, in the. Understanding the unique characteristics will help you.
The expressive the expressive, a verbally adept personality, is engaging, accommodating, supportive of others, persuasive, socially adept, and relationship rather than taskoriented. I am in no hurry to get off the phone and dont mind chatting about. But since im aware of this, im able to modify my behavior accordingly. Each of these personality types exhibit general characteristics, strengths, and. I label them as analytical, driver, amiable, and expressive. The four different personality types constantly learning. Understanding customer personality styles analytical, driver, amiable, and expressive will quickly tell you just how and what to say to each customer. Each of these personality types exhibit general characteristics, strengths, and weaknesses and need to be managed and communicated with in subtly different ways. As an analyticaldriver, i tend to focus on the facts and getting results in the most. Customer personality styles analytical, driver, amiable, expressive. Although every customer is different, most can be grouped into one of four groups. But in his enthusiasm, the expressive may sometime lose sight of reality. The driver is a multitasked person and can sign letters, hold. Of these four types of coworker, which person would you most prefer to work with and why.
Here are some basic characteristics of each of these personality. People are fundamentally different in the way they think, act, feel, perceive, and respond. Show a driver appreciation by showing appreciation for their ability to. So you are about to find out what your personality is like. With their motto we make training entertaining as their foundation, todd and his brother steve are on a mission to make the world a better place by ridding the planet of bad bosses and painful powerpoint. If your personal personality type is that of a driver or an expressive, you dont ask.
Are you a driver, expressive, analytical or amiable. Your personality is unique to you, but can be categorized into groups with related traits. With an analytical you want to ask, what do you think about this. Ive heard of these 4 personality types before when someone mentioned driver in a coaching call a reference to me, idk but i didnt know what it was so looked it up. After scoring your responses, you will notice you are not just one style, and.
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